Refund policy

Return and Refund Policy
Climate Control Warehouse (Pty) Ltd
Last updated: 15 October 2026

Climate Control Warehouse (Pty) Ltd (“CCW”, “we”, “us”) wants you to be satisfied with your purchase. This policy sets out when and how goods may be returned.

Your rights under the Consumer Protection Act and ECTA
If you are a consumer as defined in the Consumer Protection Act 68 of 2008 (CPA), nothing in this policy limits your statutory rights, including:

• The right to cancel an online purchase within 7 days of receiving the goods, without reason or penalty, in terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002. Only the direct cost of returning the goods may be charged.
• The right to cancel within 5 business days where the sale resulted from direct marketing (section 16 of the CPA).
• The right to return goods within 6 months of delivery if they are defective, unsafe, or not fit for their intended purpose, for repair, replacement, or refund at your election (section 56 of the CPA).
• The right to receive goods that are of good quality, in good working order, and free of defects (section 55 of the CPA).

Where you are purchasing in the course of your trade or business (a trade or dealer account), the CPA may not apply to your transaction and the terms below govern.

Authorisation required
All returns must be authorised in advance. Contact your sales representative or email sales@climatecw.co.za before sending any goods back. Unauthorised returns may be refused.

When requesting authorisation, please provide:

• Your invoice or order number
• The product model and serial number
• The reason for the return
• Photographs, where the goods are damaged or defective

Returns of correctly supplied goods
Where goods have been correctly supplied in accordance with your order and you wish to return them:

• The return must be requested within 14 days of delivery.
• Goods must be unused, uninstalled, and in their original, undamaged packaging with all accessories, manuals, and documentation.
• Approved credits are subject to a 10% handling charge of the invoice value, except where the return falls under the statutory cooling-off rights above.
• Return transport costs are for your account unless otherwise agreed in writing.
• Special-order, imported-to-order, and custom-configured items (including rooftop and chiller units) may not be returnable. Confirm with your sales representative before ordering.

Damaged, defective, or incorrectly supplied goods
Inspect your goods on delivery.

• Visible transit damage must be noted on the delivery documentation at the time of delivery and reported to us within 2 business days.
• Incorrectly supplied goods must be reported within 5 business days of delivery.
• Defective goods should be reported as soon as the defect is discovered.

Where goods are damaged in transit, incorrectly supplied, or defective, no handling charge applies and we will arrange collection at our cost. We will repair, replace, or credit the goods at our election, subject to your rights under the CPA where applicable.

Warranty claims
Warranty claims are distinct from returns. Products carry the manufacturer’s warranty as supplied with the goods. Warranty periods and terms vary by brand and model. Refer to the documentation supplied with your product.

Warranties may be void where:

• Installation was not carried out by a suitably qualified and registered installer.
• Installation did not comply with SANS 10142-1, applicable SANS standards, and local municipal by-laws.
• The product has been modified, misused, or serviced by an unauthorised party.
• Required routine maintenance has not been performed.

To lodge a warranty claim, email sales@climatecw.co.za with your invoice number, product serial number, installation certificate (where applicable), and a description of the fault.

Refunds
Where a refund is approved:

• Refunds are processed to the original payment method.
• Card and PayFast refunds are typically reflected within 7 to 10 business days, subject to your bank’s processing times.
• Where an account credit is issued, it will be applied to your CCW account.

Ownership of goods
All goods remain the property of Climate Control Warehouse (Pty) Ltd until paid for in full.

Contact
Climate Control Warehouse (Pty) Ltd
1518 Coleen Rd, Laser Park, Roodepoort, 2040
sales@climatecw.co.za | (010) 023-9936