Shipping policy

Shipping Policy
Climate Control Warehouse (Pty) Ltd
Last updated: 15 October 2026

Availability
Equipment is normally supplied ex-stock, subject to prior sale. Rooftop units and chiller units are generally supplied to order, and lead times will be confirmed at the time of quotation.

If an item is unavailable after you have ordered, we will contact you with an estimated lead time and you may choose to wait, substitute, or cancel for a full refund.

Delivery charges

• Quoted prices exclude delivery. If you require delivery, advise your sales representative so it can be included.
• Deliveries exceeding a 50km radius from the dispatching branch incur a charge of 5% of the order value.
• Our branches are located in Johannesburg, Cape Town, and Durban, with a distributor serving the Eastern Cape.

How we ship
Where CCW arranges freighting, delivery is made as an economical package, curbside.

Curbside delivery means the goods are delivered to the kerb or the nearest accessible point at the delivery address.

Your responsibilities on delivery

• Offloading the equipment on arrival is the customer’s responsibility, not CCW’s. Please ensure suitable labour and equipment are available at the delivery address.
• Rigging and positioning of equipment on site is for the customer’s account.
• Delays in offloading that result in additional charges from the freight company will be passed on to your account.

Please inspect your delivery before signing. Note any visible damage on the delivery documentation at the time of delivery and report it to us within 2 business days, as set out in our Return and Refund Policy.

Dispatch conditions
Goods will only be dispatched where:

• Your account is in good order with sufficient credit available, or
• Payment reflects in our bank account

Delivery timeframes
Delivery timeframes are estimates and are not guaranteed. We are not liable for delays caused by courier partners, weather, load-shedding, industrial action, or other events beyond our reasonable control. We will keep you informed of any material delay.

Incorrect delivery details
Please check your delivery address carefully. Redelivery costs arising from incorrect or incomplete address details are for the customer’s account.

Questions
Contact sales@climatecw.co.za or (010) 023-9936, or speak to your sales representative.